Frequently Asked Questions

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Questions about Papermedia

What is Papermedia Account
A Papermedia Account is the personal account you use to access Papermedia services like the Dashboard, the Graphic Editors, Themes, Templates and more. It includes the information you use to sign in, as well as all the contact, payment and security details that you will use across Papermedia services.
When do I use my Papermedia Account
Any time you use any Apple service or make a purchase, you will be asked to sign in with your Papermedia Account Username and password. Once signed in, you will have access to the service and all the personal information in your account.
Why did you start Papermedia?
Papermedia was created as a resource for creators, marketers and innovators who want to kickstart their projects with gorgeous designs. We want Papermedia to be your ultimate resource shop for graphic and printable assets at every stage so you can gain competitive advantage with beautiful branding and eye-catching marketing campaigns.
Who are you, Papermedia?
We are fellow creatives and innovators just like you. We’ve been in the creative field and marketing business for the last 10 years, which is long enough to get jaded by the lack of quality design assets in the marketplace. We started building Papermedia to remedy that, and help many other start-ups and business owners avoid the pain of using ugly graphics.

Usage Licensing Questions

Is it alright to use your stuff commercially?
Yes you can. All of our products are royalty free. It’s yours to use any design in any way you see fit. Heck, you can even edit it up and serve it to your client in your marketing business. Take a look at our license page for all of the details.
Is there a limit to how much I can download?
You may download to your heart’s content. In fact, every time you download, an angel gets his wings. Not really, but we like that saying. When you download, don’t forget to spread the word to others. Sharing is caring.
What type of license do you use?
We offer a unique license that you can read about here. If legalese makes your eye twitch, the general gist is: you’re free to buy and modify, but don’t resell or give away our work.
Can I re-distribute your stuff?
The short answer: nope. The long answer: you cannot redistribute, resell, lease, license, sub-license or offer any of our products to any third party. This also includes uploading our products and resources to other websites or media sharing platforms. You also may not give away our products as a separate attachment for your work.
We work very hard to create valuable products, and we like getting paid for our efforts. It’s only fair.
Can I link to your stuff on my website?
We’re happy that you want to link to us. Go right ahead! The only thing we ask is that you do not redistribute our stuff by providing a direct link to the download. We get kinda twitchy about that.
How do I use your stuff?
Once you edit it, it’s not our business. As long as you don’t resell or repackage our items as your own, we’re pretty laid back about how you use our stuff. If you’re not sure how something works, and need help, drop us a line and we’ll get back to you.

Privacy Questions

Are you going to sell my personal information?
We pledge to never sell or in any way misuse your personal information. We only use the information you give us to keep you updated about the happenings of Paper & Media. If you’re tired of hearing from us, you’re free to unsubscribe at any time. But we promise, you’ll like hearing from us—we only send information that we think will be relevant and interesting. To learn more, check out our privacy statement.

Payment Refund Questions

What if I hate it, can I get a refund?
First of all, you will love it… but on the crazy, off-chance that you do, we offer a generous 7 day refund policy. Just shoot us a line and let us know.